Frequently Asked Questions
1. Question:What's our service?
Make your own figures,Custom vinyl figures,Action figures etc.
2. Question:Basic Info For Quote ?
Design Drawing or 3D Files. Size & Package & Qty. Material & Function.
3. Question:What is the material you have?
The highest quality materials used for toys such as Vinyl,PVC,ABS, Resin,plastic,plush and more. All of our material meets the highest United States standards for safety.
4. Question:About the vinyl figurines Painting
Include hand painted,decal printing color, silk screen printing, heat water transfer printing , spraying etc.
5. Question:How can I pay? / Payment terms
TT,West Union,L/C,PayPal,Trade Assurance,50% deposit before production.balance should be paid before shipping.
6. Question:Can you accept OEM/ODM production?
Our professional R&D team always welcome OEM and ODM request from worldwide customers, also any proposals and suggestions.
7. Question:There is no answer for my question here, how can you help me?
More question please contact us by Email:[email protected]
8. Question:What is your terms of delivery?
EXW, FOB, CFR, CIF, DDU, CIP
9. Question:How long does it take to get the product to me?
Typical production times we use are 30-45 days after design approval. Manufacturing times can also vary according to quantities and complexity of the toy, as well as the workload at the workshop. We will give you the most accurate estimate once the sample is completed to your approval and you are ready to begin production.
10. Question:Can you produce according to the sampels?
Yes,we can produce by your samples or technical drawings.we can build the molds and fixtures.
11. Question:Do you provide samples? Is it free or extra?
We will charge a sample fee.About customized products,normally it takes around 7-10working days.Sample fees will be returned once order quantity is above 500pcs.
12.Question:What about safety and testing?
We take the safety of the toys we make for you very seriously and we guarantee that all toys will meet or exceed all current international safety standards to the age range you specify. Our products can meet safety testing to the latest ASTM 963 toy standards,EN71 1.2.3 — or whichever testing standard you require for your country.
13.Question:How does the prototyping process work?
Initially, photos of the prototype from multiple angles are e-mailed to you for comments. We will modify the prototypes until they look right in photos and then the physical sample is sent to you for final approval prior to beginning production. The sample fee includes all necessary revisions and shipping costs.
14. Question:How Much do sample prototypes cost?
We charge a small fee to create a sample prototype toy for your approval. Sample fees vary according to the size, type of toy, and number of sample designs you are having made. Prototypes for plastic, vinyl, or resin figures typically cost $300 or more. If you decide to place an order for manufacturing, this sample fee is applied toward the costs of your order, less the sample shipping costs.
15. Question:Are rush orders possible?
Yes. Due to factors like overtime labor and air shipping, costs may be higher.
16. Question:Is our quoted price guaranteed?
Initial quotes are based on your design and information given to us about your toy. These quotes tend to be very close to the final cost, however due to the nature of the manufacturing process, a confirmed quote must be given once the sample prototype is finished and approved by you. The confirmed quote will be guaranteed for a set period of time, usually at least 30 days. Shipping costs also tend to fluctuate with changes in the global shipping market, so final shipping costs are also quoted for a set period of time.